——Reproduce the perfect pre-sale, in-sale and after-sale service process

On August 30, 2012, Blue Star Corundum East Gate Base Surface Treatment System Experience Center officially opened for business. This experience center, located on the third east section of the Second Ring Road in Chengdu, was launched in a more refined and professional manner, becoming the second experience center after Blue Star Corundum River Subgrade Treatment System Experience Center to simulate the product construction process and display it. The base surface system experience center, which is mainly based on multimedia demonstration, once again displays the performance of each product in the form of single product or supporting group, which not only allows customers to understand the actual construction process and effect of each product more intuitively, but also shows The actual actions show Jinjiang Industry's determination to intensify its efforts to promote professional and individual brand services on a large scale.

Figure 1 Blue Star Corundum East Gate Base Surface System Experience Center officially opened

For customers who entered the Dongmen base surface processing system experience center on the opening day, the biggest surprise was not the delicate and warm store layout and commodity display mainly in yellow-green tones that came into the store when they entered the store, not the in-store placement. The uniquely designed DM list of products and the beautiful and unique light box pieces hanging on the wall are not the exquisitely crafted crystal clear yellow bottom wall and green outer frame that contrast with each other, and the background is engraved with the "Blue Star Corundum" LOGO Wall... It is only the physical demonstration style reflected in the construction process simulation display and multimedia demonstration of various products in the store. With various subtle ideas, the characteristics of elastic waterproof coating products and PVC display boards are used to simulate the entire construction of uneven base and loose base. The perfect interpretation of the process is impressive! And the perfect service process of the staff experienced in such a beautiful and professional storefront makes customers abandon the dull and simple impression of the traditional putty industry. Enjoyed the professional and personalized brand service that cannot be experienced in the current Chinese base surface treatment market in advance, and the surprise brought to customers by Blue Star Corundum Dongmen Surface Treatment System Experience Center is self-evident!

1. Provide professional and thoughtful pre-sales consultation, explain in detail to customers, and recommend products suitable for customers

Customers who enter the store for the first time have needs for the products in the store, but because they may not be familiar with the base surface treatment, there are always many questions when purchasing, and there are many uncertainties about the effect of their decoration. . In response to these questions and uncertainties of customers, the staff of Blue Star Corundum Base Surface Treatment System Experience Center inquired about the current status of the walls that customers need to decorate, and recommended matching supporting products. Process simulation display and multimedia demonstration of product characteristics allow customers to more intuitively understand the functional characteristics of the product and see the wall effect after construction according to the simulated construction process. The whole pre-sale consultation process is natural and smooth. The enthusiastic and professional explanation of the store staff and the persuasive power of the physical display of various product performance allow customers to quickly choose the products that suit them after entering the store, and see the decoration on the spot. The effect of the wall, so as to have confidence in the next decoration.

Figure 2 Explains the functional characteristics of the product and the effect after actual construction to customers

2. Customers choose suitable products and carefully guide customers to fill in the "Credit Guarantee Form"

After the customer selects the product that suits him, the store staff prepares the "credit guarantee form". Instruct the customer to fill in the content that the customer needs to fill in the "Credit Guarantee Form", such as: the name of the purchased product, the purchase quantity, the customer's personal information, etc., and carefully check whether the filled content is correct. This "Reputation Guarantee" will serve as an important information certificate for after-sales service, paving the way for customers to enjoy perfect after-sales service after purchasing the product.

Figure 3 Carefully guide customers to fill in the "Credit Guarantee Form"

3. Efficient and fast logistics system to solve product delivery problems for customers

Figure 4 The efficient and fast logistics delivery team of Jinjiang Industry

The product delivery of the entire Dongmen base surface processing system experience center is backed by the efficient and fast logistics system of Jinjiang Industrial. After a customer buys a suitable product, because the product is heavier in weight, slightly larger in size, and inconvenient to carry, after purchasing a suitable product, there is a lot of inconvenience in the delivery of the product. In this case, the strong logistics and delivery team owned by Jinjiang Industry has easily solved the customer's product delivery problem: after the customer purchases the product, the small-batch delivery (within 1 ton) is sent directly by the store. For large quantities of goods (more than 1 ton), Jinjiang Industrial Headquarters will directly arrange truck delivery to the customer's designated location to ensure rapid delivery to the point, and customers can sit back and relax!

Four perfect after-sales service system

The store staff or sales representatives will make a telephone return visit to the customer's product usage within 5 days after the customer's purchase, and provide a full range of services from wall inspection, putty scraping, primer construction to skilled workers' recommendation; at the end of each month, the store will work After the personnel keep the "Credit Guarantee Form" filled out by the customer, they will return the after-sales link and the receipt together to the sales department through the sales representative of Jinjiang Industry; Enter the "Reputation Guarantee Database", and return the receipt to Jinjiang Industrial Corporation; the head office verifies whether the "Reputation Guarantee Database" is complete according to the returned "Reputation Guarantee", and conducts random visits here to monitor after-sales service. development to ensure that services are implemented.

As reflected by all the customers who entered Blue Star Corundum East Gate Base Surface Treatment System Experience Center: "The perfect pre-sale, in-sale and after-sale service system is a major feature of Jinjiang Industry". The "Substrate Expert, Home Service" activity launched by "Blue Star Corundum" is now gradually building a full-service service platform for customers. Through this platform, users can obtain a full range of services from pre-sales consultation, wall inspection, putty scraping, primer construction to skilled worker recommendation. At the same time, the responsive information feedback system established by "Bluestar Gangyu" can track the whole process of "pre-sale, in-sale and after-sale" services at any time, making this activity truly home. Let customers directly experience the professional and personalized service process of Jinjiang Industry when purchasing products.

As a leader in China's base surface treatment market, Jinjiang Industry still has a long way to go on this road to enter the country, but we firmly believe that Jinjiang Industry's meticulous attitude and fully optimized service will inevitably make it Harvest the fruits along the way in the future!